FAQ

The questions and answers, prepared with guidelines that respect the rules determined by the Consumer Protection Code, which in turn, establish and regulate the purchase procedures. 

1. Registration 

IS IT MANDATORY TO REGISTER TO MAKE A PURCHASE? 

Yes. In order to ensure the safety of our consumers, in order to make their purchases, it is necessary to register, with some mandatory data for the order to be approved and delivered safely. 

With the registration performed you will be able to finalize the purchase more quickly, without the need to fill out forms in future purchases. If you are already a customer and want to access your account, just click on the "my account" field located on the top menu and enter your email and password to login. 

2. Purchase 

HOW TO MAKE A PURCHASE IN THE VIRTUAL STORE? 

If this is your first purchase, you will need to fill in the form details to complete your registration, including the address where your order must be delivered. If you are already registered, just log in and password and the site automatically loads your data. Always keep your data up to date! 

1. Choose the Product: 

To start your purchase, enter the page of the product selected by you, enter the desired quantity and click the "Buy" button, then you will be directed to your shopping cart, where you will have the chance to check the items selected by you, the quantity and the total value. If the values ​​and quantity are correct, click on the “Continue” button to proceed with your order. 

2.How do I know if my order payment has been confirmed? Confirmation is subject to approval by Credit Card administrators. 

3. Delivery 

HOW DOES THE DELIVERY PROCEDURE WORK AND WHAT ARE THE DEADLINES? 

RICAMBI clarifies that it is only responsible for the DISPATCH of the goods, whose transportation time may vary according to the carrier hired by the customer, the means of transport hired and the recipient's region. 

4. Exchange and Return 

See rules and procedures for Exchange and Returns. 

DO I HAVE THE RIGHT TO REGRET A PURCHASE MADE IN THE VIRTUAL STORE? 

Yes. This is a determination of the Consumer Protection Code. 

Only the exchange or request to withdraw the product will be accepted under the following conditions: 

• The product must be perfectly packaged in the original packaging. 

• No evidence of damage from misuse. 

• Accompanied by the 1st copy of the Sales Invoice or DANFE (Auxiliary Document of Electronic Invoice), as the case may be. 

In the event of non-compliance with any of the conditions listed above, RICAMBI will not accept the request for exchange or return of the product which will be sent to the respective delivery address, reserving the right to collect new freight. 

5. Customer service 

HOW CAN I CONTACT THE CUSTOMER SERVICE CENTER? 

If you have any questions regarding RICAMBI's Purchase Policies, please contact: 

By phone (11) 2164 0300, Monday to Friday, from 8 am to 6 pm.